Customer Service Manager

As a BROTHERS SERVICES Customer Care Manager you will be responsible for, but not limited to, the daily administrative management of our Remodeling Division client relations and job site logistics.

Customer service is our number one goal and requires our CCM staff to present a consistent, professional and positive attitude when communicating with our clientele.

On a daily basis, the CCM will organize and control construction logistics of scheduling labor and ordering materials for multiple Project Managers and job sites, per our internal process.

Strong computer skills in Excel, Power Point, Outlook, Word, and an overall computer literacy are required for you to properly schedule multiple events, deliveries, client data entry, and communicate with our clients.

Excellent oral and written communication skills will be part of your daily requirements to better serve our clients needs, while creating efficiency through organization.

Job Requirements:

  • Organizational skills.
  • Oral and written skills.
  • Ability to quickly learn policy, procedure and software.
  • Computer skills -- Outlook, Power Point, Excel, Word.
  • Dispatching of crews to job sites.
  • Material scheduling.
  • Respond to client needs before, during and after construction.
  • Positive social interaction skills.
  • Multi-tasking skills.
  • Multiple and simultaneous social interaction skills.
  • Problem solving skills.
  • Innovative and efficient work ethic
  • Ability to work well with others.

Interested In This Opportunity?

Don't Wait! We're Hiring! ~ APPLY TODAY
Recent Articles
The Tidy Series: Remodeling Your Bathroom
Planning a bathroom remodel can be exciting with beautiful and tranquil inspiration photos from Pinterest and magazines. But you will notice all of...
DIY & Homeowner Tips
Read More
Designing Your Master Bedroom and Closet
When homeowners want to renovate their master bedroom and closet area, they usually have one thing in mind – more space. But small changes like...
Remodeling
Read More
Remodeling Your Kitchen with Personalized Storage
When we work with homeowners to design their dream kitchen, we often hear that space and organization are top priorities. A well-designed kitchen can...
DIY & Homeowner Tips
Read More
Industrial Chic Baltimore Condo Bathroom Remodel
The McGinnis' newly purchased condo had a spacious feel with beautiful natural light, everywhere except the master bath. While the bathroom had a...
Remodeling
Read More
Industrial Chic Baltimore Condo Kitchen Remodel
When the McGinnis' purchased their new condo overlooking the Baltimore Harbor waterfront, they were excited about the location, but not about the...
Remodeling
Read More
7 Updates for the Ultimate Smart Home
What if you could adjust your home's temperature during your commute, turn the lights on and off with just your voice, and find moisture before it...
Home Living
Read More
R-Value: Important Information about Roof Insulation
Roofing terminology can be challenging. But not knowing enough about your roofing system can cost you, both in your electrical bills and when it’s...
Home Living
Read More
Four Reasons to Install a Standby Generator
You never know when a storm could hit or an electrical grid could fail, knocking out the power supply to your neighborhood. But that’s not a problem...
Read More
What You Need to Know About GFCI Outlets Before Your Next Home Remodel
A Ground Fault Circuit Interrupter (GFCI) is a protective device that breaks the circuit when there is an imbalance between incoming and outgoing...
Remodeling
Read More