Jeff and Cheri Jefferson have enjoyed their early 1970s conventional style home for almost 50 years. But over time, any space will inevitably need to be remodeled. And their kitchen was no exception. In 2021, after finally becoming fed up with the cramped space, they decided it was time to open up the room and say goodbye to the dated design.
The Jeffersons worked with various Maryland contractors before, with both positive and negative experiences. So, when it came time to choose someone for their kitchen remodel, they knew they needed to find a remodeler who could handle the entire job.
Not only was this a major kitchen remodel, but it also involved opening up a wall, which can really complicate a project for small or specialized contractors. The Jeffersons didn’t want to deal with multiple contractors for each part of the job, and they wanted someone who would handle the necessary permits and inspections.
As a Full-Service Remodeler, Brothers fit the bill. With teams of master tradespeople, a dedicated field quality, and a customer care manager to handle communications, Brothers created a comprehensive scope of work that included all aspects of the project. That way, the Jeffersons would only need one point of contact. With that proposal and the positive reviews about Brothers’ high standards, the Jeffersons entrusted their kitchen project to our team.
Every Brothers kitchen remodel begins with our experienced consultant listening to the homeowners’ concerns about their current space. In this case, the old kitchen was incredibly small, so much so that Cheri and Jeff couldn’t work in the kitchen at the same time.
The best solution was to open up the kitchen to the dining area. However, the dining area had beautiful tigerwood flooring that needed to remain intact and flow with the new design.
Once it was time to make design selections, the Jeffersons visited Brothers’ showroom with a few ideas for their new kitchen. They liked the specialty cabinetry they had seen in a vacation rental and wanted a glass front cabinet similar to one in their current kitchen. But from there, they were open to our designers’ ideas.
First, they chose the increasingly popular navy blue Waypoint base cabinetry with white upper cabinetry, including custom under cabinet lighting for a clean and modern look. From there, our designers guided Jeff and Cheri in finding a coordinating countertop, statement backsplash, flooring, and hardware. The final designs make a statement without overpowering the smaller space.
During construction, the Jeffersons were especially impressed with Brothers’ lead carpenter on the project, Dylan.
Jeff says, “We had no issues during construction; it was a very smooth process. Dylan was there every day on time, managed all the other tradespeople, and made sure we didn’t have to do a thing.”
Dylan worked with the Customer Care Manager back at the Brothers office to make the project completely seamless for the homeowners. He also took the initiative to have a morning meeting each day with the Jeffersons to keep them in the loop on what was happening that day, who would be in and out of the house, and to answer any questions about the process.
To try and avoid interrupting the homeowners’ daily schedule as much as possible, Dylan even made sure their coffee station was available each morning.
“It’s hard enough to replace a kitchen when you’ve got to plan your meals eating out and live with construction in your home,” said Jeff. “But knowing what was happening and that timelines were correct and being followed made all the difference in the experience.”
Dear Mr. Martindale,
Brothers Services has just completed a kitchen remodeling of our home. We are writing to you to complement your company and express our satisfaction with a job well done; a job that surpassed our expectations.
Specifically, we would like to single out your employees that made our kitchen remodel outstanding.
Firstly, your design staff at your Annapolis showroom guided us through the selection process, making the finished product all that we could have hoped for.
Secondly, your customer care professional Kelli Dadds kept us informed with accurate updates on our project in a timely manner. During the remodel she coordinated inspections and supported the lead carpenter thus allowing our job to run smoothly.
Thirdly and most importantly, your lead carpenter Dylan Russell and his supervisor Ricky Dash did an outstanding job. We can not say enough good things about Dylan. From the
beginning of the remodel Dylan, treated our house as his own. He arrived each day as he said he would. He kept us constantly updated on what trades people would be in our home each day and what they would be doing. He answered every question we
had (I had many) and made changes when we had concerns and suggestions. He ran our job professionally and efficiently.
Dylan’s communication skills are equally matched by his carpentry skills and his work ethic. It’s a rare combination in the remodeling business. It’s rare in any business for that matter. Your company is lucky to have him. He should be a part of your management team.
We have lived in our home for over 40 years and have had our fair share of contractors do work on our home. Some good and some not so good. Brothers Services is the best we have had. Dylan Russell is the best carpenter ever to work on our house. We thought you should know.
Jeff and Cheri Jefferson